Cancellation and Refund Policy

Effective Date: [01/01/2020]

At NewMatrimony.in, we are committed to providing our users with the best possible experience when using our platform to find their life partners. We understand that there might be instances where cancellations and refunds are required. This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds on our website. By using our services, you agree to abide by the terms mentioned below.

Cancellation of Membership:

Users can cancel their membership at any time by contacting our customer support team or through their account settings on the website.

Membership cancellations initiated within [7] days of the original subscription date will be eligible for a full refund.

Refund Eligibility:

Refunds will only be provided in the case of membership cancellations made within the stipulated [7] days of the original subscription date.

Refund requests made after the [7]-day window will not be eligible for a refund.

Refund Process:

To request a refund, users must contact our customer support team via email at [support@newmatrimony.in] or through the designated contact form on the website.

The refund request should include the user's full name, registered email address, and reason for the refund request.

Once the refund request is received and verified, the refund process will be initiated.

Refund Amount:

For cancellations made within the [7]-day window, the full membership fee paid by the user will be refunded.

Refunds will be processed using the same payment method used during the initial transaction.

Processing times for refunds may vary depending on the payment method and financial institution involved.

Non-Refundable Situations:

Refunds will not be provided in cases of:

Violation of our Terms of Use or Community Guidelines.

Finding a life partner or successfully connecting with other users through our platform.

Inactivity on the platform.

User's dissatisfaction with the platform's features or services.

Disputes and Resolution:

In case of any disputes related to cancellations or refunds, NewMatrimony.in reserves the right to make the final decision.

Users are encouraged to reach out to our customer support team to resolve any concerns before initiating a refund request.

Policy Updates:

NewMatrimony.in reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice.

Users are encouraged to review this policy periodically to stay informed about any changes.

By using NewMatrimony.in's services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Cancellation and Refund Policy. If you have any questions or concerns, please contact our customer support team at [support@newmatrimony.in].

NewMatrimony.in Team